Help

How to place an order

1st »Search for items

The shop shows in upper part the search engine where you can search for an article. The existing sections or categories are also presented on the left margin. Clicking on the categories will appear in the central part the different subcategories that depend on it.

On the page of each category or subcategory you will see products on offer or recommended selected by Shop On-line.

Clicking on an article you will access the description of that product with detailed information about it, its photograph and its price in euros.

2nd »Add items to your basket

To add any item to your basket you have to click on the button [buy] or the icon that represents a shopping basket.

You can always see your basket by clicking on the link [see basket] that appears in the MiniCart. While browsing the store, the MiniCart is always displayed, which gives you a summary of the status of your basket. Once in the basket you can modify the units of an item, remove items and see the amount of your order.

You can also add items to the basket from your personal area "your orders", area where your data is reflected and the history of purchases. Each of the listed orders has a link ready to include the items of that order in the current basket and thus save browsing time by the store if you have to repeat an order already made previously. Of course in the basket you can make the necessary modifications to adjust your new order.

3rd »Identify yourself

The next step will be to identify yourself with your email and password.

4th »Finish your order

Once you have verified that all the data is correct, you must click on the [End Order] button to confirm and close the order. After this a screen will be displayed in which you will be told the order number assigned to your purchase and other details of it.

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The prices are valid except for errors or omissions.

Prices may vary without prior notice.

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purchase warranty

We attend telephone consultations from 9:00 a.m. to 1:00 p.m. from Monday to Friday.

We ask you to channel your queries through our email info@pika.es

All the products offered in our store are guaranteed against breakages or damages occurred in the transportation process or obvious manufacturing defects and, where appropriate, by the one granted by each manufacturer or by current legislation. We make a special effort to ensure that our products have the support of recognized manufacturers and a high level of quality as well as a careful packaging process to the maximum.

The guarantee is made effective through the refund of the amount paid or the replacement of the model, although the latter is not always possible since it depends on the availability of units at each moment or the type of defect presented by the model.

Return guarantee

Before making such return, the customer must contact our sales department within the deadline indicated by email, phone or fax where the return process will be indicated. Any return without this prior notification will not be admitted. To be able to accept the return must be both the product and its packaging in perfect condition, without scratches or broken or damaged packaging and including all documentation accompanying the product and its accessories. The customer must make a proper packaging to ensure transport without damage. Once received and verified by our staff that the product is in the same state in which it was sent, the amount will be refunded in accordance with the agreement previously agreed with the client.

Additional conditions

Pika.es reserves the right to process orders that are made through its website. Having placed an order does not imply acceptance of it, in part or in its entirety. Pika.es can cancel the client's account and the order completed unilaterally.

The prices indicated are valid except for errors or omissions and do not imply any contractual obligation on the part of Pika.es. In case there is a price variation upwards, derived from an error, it will be communicated to the client before placing the order for it to be approved.

The photographs of the models shown on our website as well as the information shown in the file of each article are merely informative and do not imply any contractual obligation on the part of Pika.es. If you If you detect any error, please inform us in order to correct it.

Returns

As a general rule for articles of collections, Union Hydraulics is responsible for the quality of its products, and admits the return of any defective products, taking charge of the costs incurred as a result of such return and, where appropriate, replacement, provided that the Customer communicate this circumstance within 7 days from the date of delivery as established by email.

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